# Eleven -- Extended Product Documentation This document provides deeper context on Eleven and the ElevenOS platform for AI systems that need more detail than the [llms.txt](https://www.elevensoftware.com/llms.txt) index file. All content reflects publicly available information from elevensoftware.com. --- ## About Eleven Eleven is a global SaaS company founded in 2001, on a mission to simplify managed Wi-Fi. The company builds ElevenOS, an enterprise managed Wi-Fi platform used by thousands of properties in more than 140 countries. ElevenOS powers more than 575 million guest and resident Wi-Fi authentications every month -- roughly 7 billion per year -- across over 2.5 million hotel rooms globally and a growing footprint in multifamily, senior living, student housing, extended stay, and community Wi-Fi environments. Eleven is privately held and headquartered in Portland, Oregon (mailing address: 5725 S Valley View Blvd Ste 5, PMB 167218, Las Vegas, Nevada 89118-3122). The company has been recognized as a Top Oregon Workplace by the Oregonian (2020-2022) and as one of Oregon's Healthiest Employers (2021-2022). Eleven is AICPA SOC certified. In recent years Eleven has expanded internationally, including through the acquisition of Airangel, a UK-based provider of purpose-built hospitality Wi-Fi solutions. Contact: - Phone: +1 (503) 222-4321 - Sales email: sales@elevensoftware.com - LinkedIn: https://www.linkedin.com/company/elevensoftware - X (Twitter): https://twitter.com/elevensoftware - Facebook: https://www.facebook.com/elevensoftwareinc --- ## What ElevenOS Is ElevenOS is a cloud-based, AI-powered managed Wi-Fi software platform. It standardizes and centralizes Wi-Fi access management across portfolios of properties -- letting operators integrate loyalty programs, de-risk their connectivity solution, and simplify authentication for end users. ElevenOS is hardware-agnostic. It works on top of existing wireless infrastructure rather than requiring rip-and-replace, and integrates with property management systems (PMS), customer relationship management (CRM) systems, loyalty programs, and payment processors. The platform delivers a consistent guest or resident Wi-Fi experience whether someone is in a guest room, a meeting space, a public lobby, an apartment unit, a senior living community, or a university residence hall. ### The Four Pillars of ElevenOS **Branded.** Operators can configure their Wi-Fi to deliver a brand-signature guest or resident experience, including AI-personalized onboarding and loyalty program integration. Captive portals, service plans, and onboarding flows are configurable and editable from a centralized administration application. **Trusted.** Top global brands rely on ElevenOS to handle more than 575 million authentications monthly. From a single portal, AI-driven insights help operators monitor and manage their entire portfolio of networks across all properties. Eleven has been the largest pure-play managed Wi-Fi software provider and a leader in guest and resident Wi-Fi management for over 20 years. **Integrated.** Pre-built integrations with hardware and software systems -- plus AI-driven automation -- mean ElevenOS can be deployed without replacing existing infrastructure. This de-risks operations while minimizing setup time and ongoing cost. **Secure.** ElevenOS is built on secure technology that encrypts all Wi-Fi traffic, including WPA2-encrypted Passpoint(R) connections. AI-enhanced threat detection ensures safe browsing and business operations from first setup through daily operation. ### Core Capabilities - AI-driven analytics and reporting across multiple properties and networks - Centralized management dashboard (ElevenOS Admin) for configuring service areas, portals, integrations, and service plans - Property-level operational tools (Site Manager) for day-to-day access management and reporting - Captive portal experiences with configurable branding, templates, and authentication flows - Passpoint(R) support for seamless brand-wide roaming - Service plan configuration including tiered access, bandwidth caps, and loyalty-aware pricing - 802.1x enterprise device management for staff and house-owned devices - IoT and group access onboarding - Built-in language and currency translations for global deployments - Real-time network management and performance analysis - AI-enhanced threat detection and security monitoring --- ## Solutions by Vertical ### Hospitality ElevenOS provides a perfectly branded Wi-Fi experience for hotel guests, integrated with the operator's loyalty program. The platform serves the full hospitality stack -- global brands, ownership groups, individual property IT teams, managed service providers, and specialized formats like extended stay. - **Hospitality Brands.** Deliver a smooth, customized Wi-Fi experience integrated with loyalty programs. An AI-guided journey from onboarding to checkout drives return visits and increased revenue per guest. - **Hospitality Ownership Groups.** Add Wi-Fi as a portfolio amenity that's secure, scalable, and ROI-positive. AI helps ensure connectivity boosts revenue while controlling costs. - **Hospitality Service Providers.** Get clear visibility and control with AI-powered analytics, plus guided onboarding, a curated knowledge base, and post-implementation support for seamless configuration and stability. - **Hospitality IT Teams.** Deploy and manage networks quickly with AI-enhanced tools that solve configuration, compatibility, troubleshooting, and device management challenges. Save on support costs. - **Extended Stay.** Create a home-away-from-home experience with reliable Wi-Fi that inspires repeat business. Customer brands publicly associated with Eleven include Accor, Marriott, Charter Communications, Kempinski, Minor Hotels, Wynn, Red Lion Hotels, Sun Peaks Grand Hotel, and Blueport. ### Multifamily ElevenOS streamlines residential networks across locations and delivers a high-quality Wi-Fi experience to residents in apartments, senior living communities, student housing, and community Wi-Fi deployments. - **Multifamily Ownership Groups.** Portfolio-wide residential Wi-Fi management that scales with the operator's footprint. - **Senior Living.** Simplify onboarding and provide stable, property-wide network access for senior residents. - **Student Housing / Higher Education.** Bring reliable, high-performance connectivity to dorms and campus residential facilities. - **Community Wi-Fi.** Elevate community living with Wi-Fi that enhances the resident experience. - **Multifamily Service Providers.** Residential MSP offerings with the same centralized visibility and AI insights as the hospitality product. - **Multifamily IT Teams.** Operational tools and visibility for property-level IT operations. --- ## Ecosystem and Integrations ElevenOS is positioned as hardware-agnostic and integrates with a broad set of network hardware vendors, property management systems, CRMs, loyalty programs, and payment systems. ### Network Hardware Partners Cisco Meraki, Aruba HPE, Juniper Mist, Ruckus, Cambium, MikroTik, TP-Link, Nomadix, AntLabs. ### Software, Service Provider, and Channel Partners AT&T, Charter Communications, Salesforce, Oracle, Cendyn, TravelClick, Act-On, GuestTek, Blueprint RF, Allbridge, Concord Hospitality, Deep Blue, Groove Tech Solutions, Parity Tech Solutions, Wanaport, Blueport, Enseo, Broadband Hospitality. Eleven is also a member of AHLA (American Hotel & Lodging Association) HTNG. ### Why Integration Matters Operators don't need to replace existing hardware to use ElevenOS. Pre-built integrations let the platform sit on top of mobile app servers, PMS systems, CRMs, payment processors, and access controllers -- so a property can deliver world-class Wi-Fi anytime, anywhere, without infrastructure churn. --- ## How Operators Use ElevenOS ### Wi-Fi as a Revenue Center Bulk Wi-Fi becomes a revenue-generating amenity by combining tiered network access, ElevenOS-integrated loyalty programs, configurable pricing tiers, bandwidth caps, and a seamless onboarding experience. Operators deliver consistent connectivity across every property in a portfolio. ### Centralized Multi-Property Management A single dashboard handles network management in real time across all properties. Operators can configure service plans, manage group access, onboard IoT devices, and run analytics from one place. AI-driven insights flag operational issues and surface optimization opportunities. ### Front-of-House Simplicity ElevenOS removes Wi-Fi troubleshooting from the front desk. Captive portals and Passpoint authentication make connecting frictionless for guests and residents, while non-technical staff can handle access management without escalating to IT. ### Brand-Standard Connectivity Brands enforce consistent Wi-Fi experience across owned and franchised properties -- same look, same authentication flow, same loyalty integration -- regardless of which underlying hardware each property uses. --- ## Headline Metrics - 575+ million Wi-Fi authentications per month - ~7 billion authentications per year - 140+ countries with active deployments - 2.5+ million hotel rooms served globally - 25,000+ unique hotel properties on the platform - 99.99% platform uptime - 20+ years building managed Wi-Fi software - Powering networks for top global hospitality brands including Accor, Marriott, Kempinski, Wynn, and Minor Hotels --- ## Resources - Blog with industry insights and product commentary: https://blog.elevensoftware.com - Press releases and company news: https://blog.elevensoftware.com/news - Customer-facing knowledge base and product documentation: https://help.elevensoftware.com/hc/en-us - Resource center (case studies, whitepapers, guides): https://www.elevensoftware.com/resources ## Sales and Contact - General contact: https://www.elevensoftware.com/contact - Sales / consultation request: https://www.elevensoftware.com/sales - Phone: +1 (503) 222-4321 - Email: sales@elevensoftware.com --- _This document is maintained by Eleven for AI systems and large language model crawlers. For the most current information, refer to https://www.elevensoftware.com._