ElevenOS delivers reliable fleetwide guest Wi-Fi despite the unique challenges of Internet at sea, including high latency, limited bandwidth and ever-changing time zones.
Entice guests to save on Internet with pre-cruise purchasing or create custom Internet promotions onboard the ship to drive guest satisfaction and incremental revenue.
Optimize bandwidth and manage performance with tools that help you stay on top of Wi-Fi performance and provide valuable insights to better engage and connect with guests.
ElevenOS for maritime makes connecting passengers simpler, smarter, and more secure. Guests can access the Internet automatically or through a branded portal to connect their devices in a private virtual network dedicated to their cabin. Shoreside staff can configure Wi-Fi centrally and push changes to the entire fleet, while allowing some flexibility for shipboard staff to manage Internet.
"It is the easiest and most pleasant experience I've ever had with an internet connection from a cruise ship. There is no fussing with log-in and log-out pages, no delays in requesting pages. It's the first cruise internet experience that works just as if a guest were surfing or streaming at home." - Travel Weekly, October 2017
Optimize the guest Wi-Fi experience with high-performance Wi-Fi everywhere onboard. Manage guest Wi-Fi access, perform basic troubleshooting, and even configure limited access for temporary guests and visitors with real-time reports to optimize the Wi-Fi experience.
Reward loyalty members with enhanced Wi-Fi and create unique tiered Internet plans and pricing so that guests choose the level that best suits their needs. Integrations with leading PMS systems like Oracle Hospitality for Cruise make it easy for guests to charge Wi-Fi plans and upgrades to their cabin.
Elegantly designed and intuitive templates make it easy for shoreside staff to set up branded captive portal pages. Shipboard personnel can easily customize portals to add announcements and introduce promotions to guests. With support for multiple languages, these portals are ready to set sail around the world.
Eleven has developed an industry-leading architecture that combines the centralized management and scale of the Cloud with the flexibility and performance of shipboard software to deliver the best of both worlds at sea.
Onboard guests and crew are dynamically assigned to their cabin's own Wi-Fi network to connect their devices to in-cabin devices securely and privately. A secure connection between laptops, smartphones, and media and gaming devices through a dynamic VLAN enables streaming media to in-cabin TVs, file and picture sharing with family and more.
Create unique Internet promotional packages based on bandwidth speed, number of devices, and other factors so that guests can choose the level that best suits their needs. Integrations with leading systems like Oracle Hospitality Cruise Shipboard Property Management system make it easy to reward loyalty members with premium Wi-Fi and to charge directly for Internet plans directly to the stateroom folio.
Maritime guests can purchase Wi-Fi pre-cruise via an automated process that connects them automatically when they embark or non-technical staff can easily bulk provision Wi-Fi for groups, create group access codes, and add or delete individual guests using the ElevenOS site manager dashboard.