Passpoint is the brand for the Hotspot 2.0 certification program operated by the Wi-Fi Alliance®. It is a solution that streamlines network access. ElevenOS utilizes the Passpoint specification to deliver a connected guest experience that is simpler, smarter, and more secure.
Free, reliable Wi-Fi continues to be the #1 most desired amenity. Yet, hotel brands still continue to struggle with how to deliver a consistent, high performance experience when each of their properties has its own network hardware, software and service provider.
Central authentication allows brands to manage guest authentication and network performance from a simple web interface to deliver great guest Wi-Fi, always and everywhere. In this guide we'll cover what central Wi-Fi authentication is and how hotel brands can leverage Wi-Fi to build loyalty.
Take the guess work out of guest Wi-Fi by making the experience the same at every single property in your brand. All a guest has to do is download a Passpoint profile one time to their device. Each time they return or visit another one of your locations, they will be instantly and seamlessly connected.
Automatic authentication should be at the core of your network strategy. The leading technology that enables automatic authentication is Passpoint. MAC address re-authentication is a simpler more ubiquitous option, but not as secure or future-proof.
As guest preferences vary greatly, it's actually ideal to offer both options. Some guests will have no problem with the Passpoint technology, others may want the simplicity of just checking a box to remember their device.
By taking the friction out of the Wi-Fi experience across all the properties in your brand, you are uniquely positioned to earn the loyalty of today's guests, who expect to be connected, always and everywhere. Automatic access is also a unique incentive for app downloads and loyalty program signups.
A separate wireless SSID is setup to use ElevenOS for Passpoint connections. The guest follows the same steps to login to the network as usual.
The post-connect landing page is setup to prompt loyalty members with supported devices to download a Passpoint profile.
Guests will then automatically connect with an encrypted connection at every property and location.
